Returns Policy

Returns 

If for any reason you are not completely happy with your purchase, we will happily accept a return for an exchange or full refund (T&C's apply). Returned items must be received within 14 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. 

How long does a refund take? 

We aim to process all of our returns within 3-5 working days of delivery to us. All refunds when received will be inspected and we will send you an email to notify you that we have received your return. The refund will be processed through the original payment method and may take up to 14 working days to  enter your account. 

Faulty item received 

If for any reason you have received a damaged/faulty item please send an image with a little description to customerservices@craftypods.co.uk so we can look into this further for you. 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Shipping 

To return your product, you should mail your product to:

11 Willowfield View, Halifax, West Yorkshire, HX27LR, United Kingdom. Shipping costs are non-refundable for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.