Please avoid speaking with the mailing company directly within the delivery period time as this may complicate the process to resolve your issues as quickly as possible. We work as quickly as possible to get your orders to you.
However if your item states delivered on the tracking form please contact your local sorting office in the first instance.
- Check a safe place
- Check your neighbour hasn't taken in your parcel for safe keeping
- Check with others in your household to see if a card has been left.
Fill out our contact form or email us with your order number full name and address to.....
customerservices@craftypods.co.uk (please only contact us once the maximum delivery time has been reached)
STANDARD - £4.99 GBP - Delivered within 2-3 working days.
Next Day Delivery is available on request.
Orders are posted out Monday, Wednesday & Friday mornings
Deliveries are not made on Bank Holidays.
Next Day Delivery is available on request.
Orders are posted out Monday, Wednesday & Friday mornings
Deliveries are not made on Bank Holidays.
ROYAL MAIL INTERNATIONAL DELIVERY TRACKED & SIGNED - £9.99 - Delivered within 4-7 working days
DHL EXPRESS DELIVERY - £14.99. Delivered within 2-3 working days
Order must be placed before 4PM GMT** /9AM PST/12PM EST.
Working days are defined as Monday to Friday and exclude Bank Holidays.
Please note, couriers do not deliver on bank holidays, so please allow an extra day for delivery over Easter.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment. Please refer to your local customs and duties office for further information on customs and duties.
DHL EXPRESS DELIVERY - £14.99. Delivered within 2-3 working days
Order must be placed before 4PM GMT** /9AM PST/12PM EST.
Working days are defined as Monday to Friday and exclude Bank Holidays.
Please note, couriers do not deliver on bank holidays, so please allow an extra day for delivery over Easter.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment. Please refer to your local customs and duties office for further information on customs and duties.
Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Guernsey, Ireland, Italy, Jersey, Luxembourg, Malta, Monaco, Norway, Netherlands, Poland, Portugal, Spain, Switzerland, Sweden.
DEUTSCHE POST INTERNATIONAL DELIVERY TRACKED & SIGNED - £9.99 - Delivered within 4-7 working days
DHL EXPRESS DELIVERY - £14.99. Delivered within 2-3 working days
Order must be be placed before 4PM GMT** / 5PM CET.
Working days are defined as Monday to Friday and exclude Bank Holidays.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment. Please refer to your local customs and duties office for further information on customs and duties.
DEUTSCHE POST INTERNATIONAL DELIVERY TRACKED & SIGNED - £9.99 - Delivered within 4-7 working days
DHL EXPRESS DELIVERY - £14.99. Delivered within 2-3 working days
Order must be be placed before 4PM GMT** / 5PM CET.
Working days are defined as Monday to Friday and exclude Bank Holidays.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment. Please refer to your local customs and duties office for further information on customs and duties.
ROYAL MAIL INTERNATIONAL DELIVERY TRACKED & SIGNED - £9.99 - Delivered within 4-7 working days
DHL EXPRESS DELIVERY - £14.99. Delivered within 2-3 working days
Order must be placed before 4PM GMT** / 12PM EST.
Working days are defined as Monday to Friday and exclude Bank Holidays.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment. Please refer to your local customs and duties office for further information on customs and duties.
DHL EXPRESS DELIVERY - £14.99. Delivered within 2-3 working days
Order must be placed before 4PM GMT** / 12PM EST.
Working days are defined as Monday to Friday and exclude Bank Holidays.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment. Please refer to your local customs and duties office for further information on customs and duties.
DHL EXPRESS DELIVERY - £19.99. Delivered within 2-3 working days
Order must be placed before 4PM GMT** / 3AM AEDT.
Working days are defined as Monday to Friday and exclude Bank Holidays.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment. Please refer to your local customs and duties office for further information on customs and duties.
Order must be placed before 4PM GMT** / 3AM AEDT.
Working days are defined as Monday to Friday and exclude Bank Holidays.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment. Please refer to your local customs and duties office for further information on customs and duties.
Aland Islands, Andorra, Belarus, Bosnia and Herzegovina, Bouvet Island, Bulharia, Colombia, Costa Rica, Gibraltar, Greenland, Holy See (Vatican City State), Iceland, Isle of Man, Latvia, Liechtenstein, Lithuania, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine, Macedonia, Mexico (31 of 32 states), Moldova, New Zealand, Cyprus, Czech Republic, Estonia, Hungary, San Marino, Ukraine, United Arab Emirates.
ROYAL MAIL INTERNATIONAL DELIVERY TRACKED & SIGNED - £14.99. Delivered within 4-7 working days
DHL EXPRESS DELIVERY - £19.99 - Delivered within 2-4 working days Order must be placed before 4PM GMT*
Algeria, Angola, Anguilla, Antigua And Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Honduras, Hong Kong, India, Indonesia, Islamic Republic Of, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Qatar, Republic of Cameroon, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, Sao Tome And Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Eswatini, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Guadeloupe, Reunion, Faroe Islands, Georgia, Albania, Armenia, Mexico (Oaxaca), Moldova, Republic of, Montenegro, North Macedonia, Caribbean Netherlands
DHL EXPRESS DELIVERY - £25.99 - Delivered within 2-4 working days
Order must be placed before 4PM GMT**.
Working days are defined as Monday to Friday and exclude Bank Holidays.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment. Please refer to your local customs and duties office for further information on customs and duties.
ROYAL MAIL INTERNATIONAL DELIVERY TRACKED & SIGNED - £14.99. Delivered within 4-7 working days
DHL EXPRESS DELIVERY - £19.99 - Delivered within 2-4 working days Order must be placed before 4PM GMT*
Algeria, Angola, Anguilla, Antigua And Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Honduras, Hong Kong, India, Indonesia, Islamic Republic Of, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Qatar, Republic of Cameroon, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, Sao Tome And Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Eswatini, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Guadeloupe, Reunion, Faroe Islands, Georgia, Albania, Armenia, Mexico (Oaxaca), Moldova, Republic of, Montenegro, North Macedonia, Caribbean Netherlands
DHL EXPRESS DELIVERY - £25.99 - Delivered within 2-4 working days
Order must be placed before 4PM GMT**.
Working days are defined as Monday to Friday and exclude Bank Holidays.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment. Please refer to your local customs and duties office for further information on customs and duties.
EXCHANGES AND DAMAGED GOODS (if applicable)
We only replace items if they are defective or damaged. If you need to exchange your pod or messy mat because of sizing issue in your home send us an email at customerservices@craftypods.co.uk and send your item after correspondence to:
11 Willowfield View, Halifax, West Yorkshire, HX27LR, United Kingdom.
We Naturally endeavour to supply you with the best quality goods however as a small company we do not have the facility to check each and every product...therefore from time to time a fault may occur. If there is a fault with your item please do send us a little message with your order number full name and address a picture to go with the description and we will do our upmost to give you the best quality service and replace any item deemed damaged through non wear and tear.
REFUND Our policy lasts 14days. If 14days have gone by since your dispatch, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without prior correspondence. Please see our Refund policy for further details.
11 Willowfield View, Halifax, West Yorkshire, HX27LR, United Kingdom.
We Naturally endeavour to supply you with the best quality goods however as a small company we do not have the facility to check each and every product...therefore from time to time a fault may occur. If there is a fault with your item please do send us a little message with your order number full name and address a picture to go with the description and we will do our upmost to give you the best quality service and replace any item deemed damaged through non wear and tear.
REFUND Our policy lasts 14days. If 14days have gone by since your dispatch, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without prior correspondence. Please see our Refund policy for further details.
SMALL - Ideal for 1/2 small children or 1 child 4+ (apartments, smaller living arrangements)
MEDIUM - Ideal for 2 older -3 younger children (larger apaartment,house, average living space)
LARGE - Ideal 3 children 4 years + - 5 younger children (child minding, class setting, larger living space someone who has plenty of space ideal for adults to join in)
MEDIUM - Ideal for 2 older -3 younger children (larger apaartment,house, average living space)
LARGE - Ideal 3 children 4 years + - 5 younger children (child minding, class setting, larger living space someone who has plenty of space ideal for adults to join in)
Easy shake any remnants of play outside or fold into a corner and into appropriate recycle system and wipe over with any multipurpose cleaner. Please note the pod itself may stain from food colouring and paint solutions the concept of the pod is to contain messy play and stop any stains going on carpets and furniture. The Messy Mat will wipe clean or these can go in the washing machine please follow the washing instructions of the label on your product.
FOLDING Its easy once you've done it once follow our Podlife dropdown where you will see a video and step by step instructions.
KEEP TWISTING !!!
FOLDING Its easy once you've done it once follow our Podlife dropdown where you will see a video and step by step instructions.
KEEP TWISTING !!!
Should you wish to speak to us about anything non purchase of product related please email customerservices@craftypods.co.uk where we will be happy to assist
PLEASE NOTE ALL ENQUIRES ARE RESPONDED TO WITHIN 48HRS PLEASE DONOT DUPLICATE YOUR MESSAGE.
PLEASE NOTE ALL ENQUIRES ARE RESPONDED TO WITHIN 48HRS PLEASE DONOT DUPLICATE YOUR MESSAGE.